Creating smart city blueprint, providing intelligent transportation solutions that improve our environment
RiGO system is the solution to smart taxi transportation system, meeting the needs of the consumers, thus creating a new generation of global transportation system leader
Road surveillance system provides a comprehensive traffic monitoring system by integrating diverse resources and assisting the government to improve traffic related problems.
Integrated land resources with effective management of empty parking area, thus reducing consumers’ time- wasting in the parking area.
Engage in a long term public transportation infrastructure, which provides the government with transportation construction development.
With the integration of the traffic light controller and the Transportion Control Center(TCC), combined with large data analysis , this creates a smart traffic management, allowing smoother road flow and easier manual operations.
Ri-Tag payment system eliminates the waiting time due to queuing and the worries of no change. The automated payment system allows more convenience, as well as a safer highway.
Integrated indoor and outdoor navigation map, which quickly help drivers find the empty parking space. Through the usage of the smart parking management system, the empty parking area is more centralized, thus reducing drivers’ time in the parking area.
RiGO card is a 'touch-and-go' IC ticketing system for the bus services, avoiding hassles of needing a correct change. As value can be added to the card at any time, there is no need to repeatedly purchase new cards. RiGO Card can be used for many years and its ultimate goal is to allow people to travel throughout India with only one card.
Commuters have been dependent on public transportation and in the ever evolving science and technology generations, the use of mobile phone APP to inquire bus location has become a much- preferred option. This fulfills the needs of commuters in terms of convenience, as well as increasing tourism and local information function in future.
Rigo collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in India, the Services are provided by Rigo Global.
Scope and Application
This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the Rigo platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the RigoTaxi app used by the Driver. If you permit the RigoTaxi app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Contacts Information: If you permit the RigoTaxi app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and verions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data : Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Image / Video information: When you are on a ride, we will collect your real-time video image through the smart taxi meter, and with your authorization, we will provide the image link to your designated emergency contact person. Based on safety agreement, passengers are protected by the police, allowing the police to monitor the dynamics of the car at any time during duty hours. However, this function will only provide police access to emergencies, and will not disclosure to third parties.
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the RigoTaxi app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the RigoTaxi app seeks before you first use the app, and your use of the app constitutes your consent. To learn about the platform-level permissions that the app seeks, please visit our new iOS Permissions page and Android Permissions page. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we’ve created these pages to serve as authoritative and up-to-date resources for our users.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example:
If you choose to link, create, or log in to your Rigo account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If your employer uses one of our enterprise solutions, such as Rigo for Business, we may receive information about you from your employer.
When you request on demand services, our Drivers may provide us with a User rating after providing services to you.
If you also interact with our Services in another capacity, for instance as a Driver or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or rider.
Use of Information
We may use the information we collect about you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Rigo and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
With Drivers to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), mobile number,average User rating given by Drivers, and pickup and/or drop-off locations with Drivers;
With other riders if you use a ride-sharing service like RigoTaxi APP; and with other people, as directed by you, such as when you want to share your estimated time of arrival or split a fare with a friend;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as Rigo for Business.
Other Important Sharing
We may share your information:
With Rigo subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Rigo or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at email@example.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Rigo will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver's device nor our ability to derive approximate location from your IP address.
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
Cookies and Advertising
Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.
Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
If you have any questions about this Privacy Statement, please contact us at firstname.lastname@example.org, or write us at Rigo Global Co., Ltd. Attn: 12F., No.872, Zhongzheng Rd., Zhonghe Dist., New Taipei City 235, Taiwan(R.O.C), or at Rigo Technologies Private Limted, Attn: #303, 3rd Floor, Plot No. 53 Hasanpur Villiage, Patparganj, NEW DELHI-110092.
RiGO is a leader in providing trusted innovative embedded and automation products and solutions. RiGO offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support. RiGO has always been an innovator in the development of high-performance platforms in India. We cooperate closely with our partners to provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent India, RiGO will continue collaborating and Partnering for Smart city & IoT Solutions. RiGO’s principle is based on connecting, networking to enable an intelligent city. India is our first priority in development for long-term success.
Company Name: Rigo Technologies Private Ltd.
Company Address: #303, 3rd Floor, Plot No. 53 Hasanpur Village, Patparganj, NEW DELHI 110092, INDIA.
Contact numbers: 011-46514254
12F., No.872, Zhongzheng Rd., Zhonghe Dist., New Taipei City 235, Taiwan(R.O.C)
#322-321B, VARDHMAN TOWER COMMERCIAL COMPLEX, NEAR CBSE BUILDING, PREET VIHAR, NEW DELHI-110092, CONTACT No. 011-46514254 (Service Tax Code # AAHCR6636DSD001, PAN No. AAHCR6636D, CIN:U51502DL2016PTC292019)
Tel : 886-2-22260855
Tel : 886-2-22260855
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